Our partnerships are extremely important to us. These positions are not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners. 

 
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CONSULTANT OPENINGS

If you want to inspire and enable exceptional patient experiences, then Nordic is for you. Ask our consultants, and they’ll tell you what it’s like to have a team that knows the industry, cares about your needs and specific concerns, and is ready to support your professional growth in Health IT leadership. Need more? Nordic was named to Modern Healthcare’s list of the 100 “Best Places to Work in Healthcare” in 2014, 2015, 2016, and 2017. We’ve also been recognized as a great place to work by Becker’s Healthcare in 2016 and 2017, Madison Magazine in 2016, and Milwaukee Journal Sentinel in 2017.
 
What are we looking for? In general, we look for Epic-certified candidates with solid Epic experience. Implementation experience is preferred, and multiple certifications are a plus.

Epic Application Analyst

Our Epic analysts are some of the best and brightest in the industry. Join a team that will help to set you up for success. What do we look for in an analyst? In general, we look for Epic-certified candidates with more than two years of Epic experience and with one or more Epic certifications. Implementation experience is preferred, and experience on Connect or optimization projects is a plus.

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Project Manager

Our PMs excel at efficiently guiding teams and projects to successful completion. What do we look for in a project manager? In general, we look for talented healthcare IT leaders who are able to communicate effectively with both C-suite leadership and their project team members. Our PMs provide thoughtful oversight of both projects and teams, ensuring the success of each individual and project step along the way. Health IT experience required. 

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Project Director

Our directors have the clarity and sharp focus required of professionals steeped in the industry they serve. What do we look for in a director? We look for the industry’s best healthcare IT leaders to oversee the largest single investment many healthcare organizations have ever made with the calm authority and presence to help their clients see the return they need. Our project directors have the experience to lead leaders and the insight to creatively and consistently move toward success. Healthcare IT experience required. 

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Executive Advisor

Our executive advisors have the depth and breadth of Epic and leadership experience needed to interface with healthcare organizations at the C-level on a wide variety of strategic projects. What do we look for in an executive advisor? We look for individuals with multiple years of strategic consulting experience in the healthcare IT arena who have a passion for guiding healthcare organizations through the challenges and opportunities presented by a rapidly-evolving environment.

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Managed Services Senior Consultant

Are you a technical wizard with certified Epic application expertise? Are you passionate about mentoring and collaborating in a team environment? Would you be excited to be actively engaged in supporting a variety of Epic clients and helping to shape the way we deliver managed services? You can do all of this from Nordic's downtown home office. It was recently voted one of the best places to work in Madison. You'll need to be a strong communicator who can keep in close contact with the client while you're working remotely and enjoying frequent free Greenbush doughnuts and summertime cookout lunches.

The details: The managed services senior consultant specializes in assisting end users by troubleshooting Epic applications to help with production-related items, translating their needs into detail requirement specifications, and building and configuring Epic to meet their requirements. This position will also ensure the integrity, integration, and stability of Epic applications. You'll also perform in-depth analysis of workflows and system setup, perform system audits as necessary, and coordinate upgrades and testing.

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Managed Services Senior Orders Consultant

The Managed Services Senior Orders Consultant provides Epic EHR design, build, testing, and troubleshooting services for Nordic clients.

Key Responsibilities:

The Managed Services Senior Orders Consultant will primarily be responsible for, but not limited to the following activities:

  • Performing advanced troubleshooting and problem-solving of Epic applications to assist end-users with production-related items
  • Fulfilling system requests from end users and translating needs into detailed requirement specifications
  • Building and configuring Epic to meet end user requirements
  • Ensuring the integrity, integration and stability of Epic applications
  • Performing in-depth analysis of workflows and system setup as well as system audits as necessary
  • Coordinating system upgrades and participating in all types of system testing
  • Managing requests related to area of application expertise
  • Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved
  • Continuously improving process and internal support documents
  • Assisting in the improvement of workflows and processes
  • Following proper change control policies for application builds and configurations
  • Providing updates to clients and status updates as needed
  • Attending and participating in team meetings
  • Leading application management work at client(s) in relevant application module across multiple engagements
  • Mentoring Application Analysts and being a knowledge lead for team members
  • Participating in continuous learning opportunities to grow solution expertise
  • Contributing to team operational objectives by maximizing efficiency
  • Maximizing team productivity and operational metrics
  • Coordinating and forecasting work while planning accordingly
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience:

  • Post-secondary education or equivalent experience, required
  • Certified in Epic ClinDoc and/or ASAP
  • Ability to apply problem solving skills
  • Excellent communication skills, written and verbal
  • Proficient with Microsoft Office applications
  • Strong attention to detail and ability to organize
  • Must be able to work independently, as well as within a team environment
  • Epic certification in multiple application modules
  • 5 or more years of experience related to Epic modules
  • Prior experience with ticketing systems and change management processes
  • Strong customer service track record
  • Knowledge of ITIL processes, preferred

Compensation and Additional Details:

  • Preferred work location in Nordic's home office in Madison, WI
  • Ability to take on-call rotations
  • Ability to travel up to 10 percent of the time
  • Salary will be based on skills and experience
  • Benefits package offered

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Epic Trainer

Our training team has the background and the classroom presence to make your training program fruitful. What do we look for in a trainer? In general, we are looking for certified trainers with experience in curriculum design and classroom training across multiple healthcare organizations. Training environment build, training project management and experience on a Connect project are a plus.

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Managed Services Associate Application Analyst

The Associate Application Analyst provides Epic EHR design, build, testing, and troubleshooting services for Nordic clients.

Key Responsibilities:

The Associate Application Analyst will primarily be responsible for, but not limited to the following activities:

  • Performing advanced troubleshooting and problem-solving of Epic applications to assist end-users with production-related items
  • Fulfilling system requests from end users and translating needs into detailed requirement specifications
  • Building and configuring Epic to meet end user requirements
  • Ensuring the integrity, integration and stability of Epic applications
  • Performing in-depth analysis of workflows and system setup as well as system audits as necessary
  • Coordinating system upgrades and participating in all types of system testing
  • Managing requests related to area of application expertise
  • Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved
  • Continuously improving process and internal support documents
  • Assisting in the improvement of workflows and processes
  • Following proper change control policies for application builds and configurations
  • Providing updates to clients and status updates as needed
  • Attending and participating in team meetings
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience:

  • Post-secondary education or equivalent experience, required
  • Ability to apply problem solving skills
  • Excellent communication skills, written and verbal
  • Proficient with Microsoft Office applications
  • Strong attention to detail and ability to organize
  • Must be able to work independently, as well as within a team environment

Compensation and Additional Details:

  • Works in a professional office environment from the home office location in Madison, WI
  • Ability to take on-call rotations
  • Ability to travel up to 10 percent of the time
  • Salary will be based on skills and experience
  • Benefits package offered

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NON-CONSULTANT OPENINGS

Our growth demands a strong home office team to support the work our top-tier consultants are doing at healthcare organizations across the country. This is the team behind the team (and it's also a fun team to be on). We're looking for people who are service-oriented, team-oriented, and want to be a part of one of Madison's great success stories. Also, we work in a pretty sweet downtown office. We don't have any openings at the moment, but check back soon for updates.

EEO/AA Employer: M/F/Disabled and Vet Employee rights and responsibilities under the Family and Medical Leave Act