Our partnerships are extremely important to us. These positions are not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners. 

 
Ready to get started?
Click the Apply Now button and choose the best way to send us your information. We will use it to determine which Nordic candidate team member should get in touch with you.

CONSULTANT OPENINGS

We’re out to forge lasting relationships with our consultants and clients. Ask our consultants, and they’ll tell you what it’s like to have a team that knows the industry, cares about your needs and specific concerns, and is ready to support your professional growth in Health IT leadership. We empower our consultants with transparent, competitive hourly rates and the flexibility for a stronger work-life balance. Need more? Nordic was named to Modern Healthcare’s list of the 100 “Best Places to Work in Healthcare” in 2014 and 2015. What are we looking for? In general, we look for Epic-certified candidates with solid Epic experience. Implementation experience is preferred, and multiple certifications are a plus.

 

Epic Application Analyst

Our Epic analysts are some of the best and brightest in the industry. Join a team that will help to set you up for success. What do we look for in an analyst? In general, we look for Epic-certified candidates with more than two years of Epic experience and with one or more Epic certifications. Implementation experience is preferred, and experience on Connect or optimization projects is a plus.

Back to Top


Project Manager

Our PMs excel at efficiently guiding teams and projects to successful completion. What do we look for in a project manager? In general, we look for talented leaders who are able to communicate effectively with both C-suite leadership and their project team members. Our PMs provide thoughtful oversight of both projects and teams, ensuring the success of each individual and project step along the way.

Back to Top


Project Director

Our directors have the clarity and sharp focus required of professionals steeped in the industry they serve. What do we look for in a director? We look for the industry’s best leaders to oversee the largest single investment many healthcare organizations have ever made with the calm authority and presence to help their clients see the return they need. Our project directors have the experience to lead leaders and the insight to creatively and consistently move toward success.

Back to Top


Executive Advisor

Our executive advisors have the depth and breadth of Epic and leadership experience needed to interface with healthcare organizations at the C-level on a wide variety of strategic projects. What do we look for in an executive advisor? We look for individuals with multiple years of strategic consulting experience in the healthcare IT arena who have a passion for guiding healthcare organizations through the challenges and opportunities presented by a rapidly-evolving environment.

Back to Top


Managed Services Senior Consultant

Are you a technical wizard with certified Epic application expertise? Are you passionate about mentoring and collaborating in a team environment? Would you be excited to be actively engaged in supporting a variety of Epic clients and helping to shape the way we deliver managed services? You can do all of this from Nordic's downtown home office. It was recently voted one of the best places to work in Madison. You'll need to be a strong communicator who can keep in close contact with the client while you're working remotely and enjoying frequent free Greenbush doughnuts and summertime cookout lunches.

The details: The managed services senior consultant specializes in assisting end users by troubleshooting Epic applications to help with production-related items, translating their needs into detail requirement specifications, and building and configuring Epic to meet their requirements. This position will also ensure the integrity, integration, and stability of Epic applications. You'll also perform in-depth analysis of workflows and system setup, perform system audits as necessary, and coordinate upgrades and testing.

Back to Top


Epic Trainer

Our training team has the background and the classroom presence to make your training program fruitful. What do we look for in a trainer? In general, we are looking for certified trainers with experience in curriculum design and classroom training across multiple healthcare organizations. Training environment build, training project management and experience on a Connect project are a plus.

Back to Top


NON-CONSULTANT OPENINGS

Our growth demands a strong home office team to support the work our top-tier consultants are doing at healthcare organizations across the country. This is the team behind the team (and it's also a fun team to be on). We're looking for people who are service-oriented, team-oriented, and want to be a part of one of Madison's great success stories. Also, we work in a pretty sweet downtown office.

VP of Business Development

The VP of business development is responsible for the strategic direction of Nordic’s business development team. This position is responsible for identifying and engaging with prospective clients to develop new business opportunities at Nordic as well as serving, identifying, and aligning solutions to client challenges and providing the highest quality of customer service. The VP of business development will be a member of the leadership team, will be involved with defining company strategy, and will collaborate with all departments at Nordic to fulfill these functions and ensure success.

Key Responsibilities:

The VP of business development's key responsibilities include but are not limited to

  • Developing sales strategies to effectively meet aggressive growth goals with particular emphasis on prospecting and lead generation
  • Leading a team to grow sales revenue, improve gross margins, and project profitability management
  • Managing and coaching a team responsible for growing a territory of potential Nordic customers through forecasting, lead generation, prospecting, key account and opportunity management, solutions- and values-based selling, and financial reviews
  • Anticipating client needs and understanding the fundamentals of complex situations, then working with the team to identify key impacts and implications of any new situation, event, or information
  • Collaborating with other members of the leadership team to ensure all Nordic departments and functions work together to ensure Nordic effectively serves its client and consultant needs
  • Partnering with prospective clients to execute mutually beneficial contract outcomes
  • Providing client executive sponsorship and oversight as needed
  • Working on business operations projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary

Skills and Experience:

  • Bachelor’s degree or equivalent experience
  • 7+ years of experience as a senior leader of a division or department
  • Demonstrated success in leading and developing a high-performance healthcare IT services sales organization required
  • Demonstrated ability to set strategic direction, develop compelling and sustainable customer relationships, and work cohesively with the entire organization to deliver results
  • Demonstrated ability in understanding problems, creating solutions, identifying key impacts, and converting concepts into actions in a way that is compelling for clients and actionable by the team
  • Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases
  • Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change

Compensation and Additional Details:

  • Ability to travel up to 80% of the time
  • Salary will be based on skills and experience
  • Benefits package offered

Back to Top


Director of Business Development

The director of business development is a trusted advisor who is responsible for identifying and engaging with prospective clients to develop new business opportunities at Nordic. This position serves as the central point of contact for new Nordic client partnerships and includes managing and developing business opportunities, identifying and aligning solutions to client challenges, and providing the highest quality of customer service.

Key Responsibilities:

The director of business development's key responsibilities include but are not limited to

  • Managing and growing a territory of potential Nordic customers through forecasting, lead generation, prospecting, opportunity management, business development strategy, solutions and values-based selling, and financial reviews
  • Responding to incoming leads from prospective Nordic clients, develop prospecting targets and business development plans
  • Identifying the best match between consultants and Nordic business line services
  • Leading prospective clients through MSA and initial contracting processes
  • Guiding Nordic business lines on anticipated client needs for new service lines, strategy, and marketing
  • Following internal documentation guidelines to maintain leads, prospect, and manage client contacts
  • Working closely with managers of client operations and administrative support to coordinate client travel and consultant engagement needs
  • Providing client executive sponsorship and oversight as needed
  • Traveling to customer sites and conferences to create new business opportunities and relationships
  • Working on business operations projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary

Skills and Experience:

  • Bachelor’s degree or equivalent experience
  • 3 years of Epic enterprise implementation leadership experience
  • Robust understanding of Epic including applications, implementations, and support
  • Knowledgeable of hospital and clinic operational challenges, business needs, and workflows
  • Skilled in conceptualizing both problems and solutions as well as identifying key impacts and implications of new information and events
  • Demonstrated experience converting concepts into actions in a way that is compelling for clients and actionable by the team
  • Proven customer service experience and demonstrated skill set
  • Experience in sales and business development strongly preferred
  • Demonstrated experience building successful relationships
  • Proficient with technology, including but not limited to Microsoft Office products

Compensation and Additional Details:

  • Primary office location is in Madison, Wisconsin
  • A typical work schedule will include a combination of working from a remote home office, Nordic’s Madison office, and attending conferences or traveling to client sites.
  • Ability to travel up to 80% of the time

Back to Top


Practice Director - Revenue Cycle

The practice director, or as we like to call them, the PD, is a member of the consulting services team. Each of our PDs leads an assigned practice area, and in this case we’re looking for a PD to head the revenue cycle practice. The job entails managing staff dedicated to the rev cycle practice and consultants and candidates within that practice. This position will work with the VP of consulting services and other Nordic management to formulate and execute the direction and vision for the consulting team.

Key Responsibilities:

The practice director's key responsibilities include but are not limited to

  • Ensuring overall practice quality, including attracting and retaining top-caliber talent for Nordic, and interviewing and hiring candidates for the revenue cycle practice
  • Collaborating with other departments to ensure knowledge of and understanding of client opportunity pipeline, client requirements, and client satisfaction
  • Managing, mentoring, and developing staff in the practice team
  • Establishing and managing performance metrics for the revenue cycle practice, working closely with other departments to ensure success in reaching goals
  • Maintaining strong communication with consultants and key candidates assigned to the practice to understand their engagement, professional goals, project preferences, and availability
  • Advocating internally for consultant needs related to placement, extensions, and career development
  • Creating and adopting standards, policies, and best practices designed to improve consultant performance and corporate success
  • Staying current on the latest technology, regulations, and news related to Epic, healthcare IT, and other pertinent industry trends and developments
  • Working closely with the consulting services team to continually improve processes and workflows in order to improve consultant experiences, generate efficiencies, and achieve cost savings
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary

Skills and Experience:

  • Bachelor’s degree or equivalent experience
  • 3 years of Epic enterprise implementation, training, or optimization leadership experience
  • Experience with revenue cycle-related Epic applications required; Epic consulting experience strongly preferred
  • Excellent communication skills, written and verbal
  • Exhibiting strength in managing and relating to people, including ability to deliver feedback and inspire and motivate others to succeed
  • Exhibiting business acumen, including a basic understanding of financial metrics and how to lead a team in alignment with organizational goals
  • Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines
  • Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases
  • Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacting well under pressure
  • Must be able to work independently as well as within a team environment
  • Proficient with Microsoft Office products, including Excel, PowerPoint, and Word

Compensation and Additional Details:

  • Position is located at the Nordic home office in Madison, WI, so we kinda need you to be in Madison as well
  • Occasional travel up to 15% of the time
  • Salary will be based on skills and experience
  • Benefits package offered

Back to Top


Senior Account Manager - Client Partnerships

The Senior Account Manager of Client Partnerships will wear a couple hats, one as account manager and the one as leader of other account managers. Truthfully, it’s OK if you don’t want to wear a hat in the office though.This position works closely with the Account Director – Client Partnerships team to serve as the central point of contact for client partnerships, including managing business opportunities and providing compliance and contracting services.

Key Responsibilities:

The Senior Account Manager of Client Partnerships’ key responsibilities includes but are not limited to

  • Day-to-day management of Account Manager team including, but not limited to
    • Interviewing and recommending client team candidates for hire
    • Mentoring, training, and developing team members in such areas as client engagement, opportunity management, and territory plan development
    • Monitoring team performance against corporate strategic initiatives and ensuring compliance with documentation standards
    • Providing holistic feedback, disciplinary action, and recommendations for re-assignment or termination
    • Providing team members with career advancement opportunities and promotions
    • Account Manager duties including, but not limited to
  • Creating and maintaining exceptional client relationships through attentive responses regarding client requests and concerns
    • Managing and facilitating processes for all client relations functions, including but not limited to, tracking and responding to client opportunities, confirming contract extensions, coordinating proposals, preparing for client meetings and onsite visits, and capturing client feedback
    • Scheduling interviews for consultants, clients and on-site leads
    • Writing, issuing, and managing engagement-related contracts and documents
    • Coordinating with Human Resources to commence consultant for client onboarding, and organize first day logistics
    • Complying with internal documentation guidelines to track and maintain client leads, client communications, and client contacts in CRM
  • Assisting with and attend Nordic special events and conferences at Corporate office or other locations
  • Collaborating with Client Partnerships teams and leaders to make sure all are working effectively together
  • Identifying opportunities for improvement in client engagement and the supporting workflows
  • Traveling to customer sites and conferences to solidify and improve relations with current clients

Skills and Experience:

  • Bachelor’s degree or equivalent experience required
  • 1-3 years of experience in sales operations, business analysis, or financial operations
  • Demonstrated success in customer service or account management
  • Experience using a strong customer service attitude and skill set
  • Well-developed communication skills, written and verbal
  • Ability to work independently as well as within a team environment

Compensation and Additional Details:

  • Primary office location is in Madison, WI. Ability to relocate is preferred.
  • Ability to travel up to 5% of the time
  • Ability to perform work functions at any time, including nights, weekends, and holidays
  • Position requires frequent checking of email and voice mail at all times to ensure any client, consultant, or corporate needs are managed appropriately
  • Salary will be based on skills and experience
  • Benefits package offered

Back to Top


Business Intelligence Manager

The business intelligence manager manages business analysis and reporting services across the organization, including education, design, build, and maintenance of reporting systems. He or she ensures reports are delivered with accuracy and in a timely manner, provides guidance, and acts as an evangelist for Nordic’s data-driven culture. The business intelligence manager improves upon existing infrastructures and reporting education methods, and provides strong technical support.

Key Responsibilities:

The business intelligence manager's key responsibilities include but are not limited to

  • Eliciting, documenting, and maintaining business reporting requirements for the home office
  • Defining, analyzing, and reporting on operational analytics and financials for a variety of projects
  • Designing, coding, and managing developers to meet specifications for physical, logical, and end user data, dashboards, and tools
  • Ensuring consistent data definitions
  • Enforcing data governance by auditing and taking steps to remedy data quality issues, including making recommendations for end users
  • Following project management office and IT processes utilizing tools, such as prioritization, quality assurance, and change management
  • Facilitating change management of reporting projects and mentoring others across the organization on business analysis practices
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience:

  • Bachelor’s degree or equivalent experience
  • Five or more years of experience with reporting systems, including preparing reports for all levels of an organization
  • Advanced knowledge in Microsoft Excel, PowerPivot/Power BI and data models, SQL queries, and understanding of relational databases used for reporting
  • Experience with formalized data mart and data governance structures
  • Strong written and verbal communication, including the ability to adapt communication styles and strategies to the audience
  • Demonstrated strong organizational, analytical, elicitation, detailed documentation, and problem-solving skills
  • Ability to plan and manage multiple priorities

Compensation and Additional Details:

  • Travel up to 5 % of the time
  • Salary will be based on skills and experience
  • Benefits package offered

Back to Top


Candidate Relations Manager

The candidate relations manager is the initial point of contact for applicants to Nordic. He or she ensures that candidates meet Nordic requirements. This role may also be the initial point of contact for clients and vendors reaching out to Nordic.

Key Responsibilities:

The candidate relations manager's key responsibilities include but are not limited to

  • Full-lifecycle recruiting, from sourcing, to resume review, to offer
  • Conducting initial phone interviews to review qualifications and ensure candidates meet Nordic hiring requirements
  • Documenting candidate references and performing reference checks
  • Maintaining relationships with candidates on an on-going basis
  • Making recommendations for hire
  • Acting as liaison for candidates or new consultants to effectively facilitate communication with candidate relations and client and consultant teams
  • Maintaining candidate pipeline and associated practice metrics
  • Creating, designing, and implementing appropriate tools and processes to monitor candidate relationships
  • Using and maintaining CRM information for candidate and consulting tracking and reporting
  • Working with marketing to develop materials for recruiting prospective Nordic employees
  • Attending corporate functions and community networking events
  • Managing training arrangements including, but not limited to, scheduling, travel, and follow-up communication
  • Working on projects that may be assigned on an ad hoc basis and possibly assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience:

  • At least one year of experience working in a professional office, customer-service related industry
  • Experience in a recruiting or related role
  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Ability to effectively monitor all tasks associated with candidate recruitment/selection at various stages of the process
  • Demonstrated experience in project management

Compensation and Additional Details:

  • Position is located at our home office in Madison, WI
  • Occasional travel up to 10% of the time
  • Salary will be based on skills and experience
  • Benefits package offered

Back to Top


Manager of Consulting Services

The manager of consulting services (MCS) is responsible for working with consultants and candidates, the practice director, and the consulting services team. The MCS directly oversees consultant and candidate pools for his or her designated practice.

Key Responsibilities:

The manager of consulting services' key responsibilities include but are not limited to

  • Supervising candidates and consultants
  • Interviewing, screening, and recommending consultants for hire
  • Recommending the best option of candidate and/or consultant for open opportunities
  • Scheduling candidate follow-up interviews and introductions with the practice director
  • Scheduling follow-ups on candidate and client interviews
  • Conducting regular consultant check-ins, inclusive of reviewing client work, project opportunities, and other topics
  • Determining candidate and consultant interest in new contracts, or consideration of any other position
  • Providing feedback to consultants regarding work performance or other work-related issues
  • Providing direction on career growth and opportunities to make consultants more marketable
  • Determining if consultant is not performing adequately and providing recommendation as to whether they should be terminated from Nordic
  • Completing contract renewals and resume update process as necessary
  • Ensuring adherence to current business processes and participating in process improvement initiatives
  • Maintaining up-to-date consultant data and information in Nordic’s customer relationship management (CRM) system as necessary
  • Serving as operational backup for practice directors
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary

Skills and Experience:

  • Post-secondary education
  • At least one Epic Certification is required
  • Minimum of one year of experience implementing or supporting Epic software
  • Prior consulting experience is strongly preferred
  • Proficient in word processing and spreadsheets; Microsoft Office Suite, Visio, and PowerPoint

Compensation and Additional Details:

  • Occasional travel up to 5% of the time
  • Salary will be based on skills and experience
  • Benefits package offered

Back to Top


Project Manager

The Project Manager provides professional project management services to successfully drive internal initiatives. Additionally, this role assists other departments by facilitating change management efforts once projects become operational.

Key Responsibilities:

The project manager's key responsibilities include but are not limited to

  • Serving as the central point of contact to oversee all phases of the project, including project initiation, planning and execution, monitoring and controlling, and closing
  • Developing, managing, and adjusting project plans based on scope, timeline, and cost implications
  • Monitoring and managing the project resources, scope, timeline, and budget
  • Communicating effectively with all project stakeholders
  • Escalating key issues and risks and providing recommendations to facilitate decision making
  • Assisting other departments to facilitate change management once projects become operational or are considered in maintenance mode, including evaluating and taking action on issues or enhancement suggestions
  • Following PMO, quality improvement, and IT process as well as using tools, such as prioritization, quality assurance, and change management
  • May be responsible for business analysis tasks such as, but not limited to, eliciting and documenting requirements or coordinating testing if a business analyst is not assigned to a specific project
  • Mentoring others on project management practices and providing guidance to Nordic employees who are interested in pursuing project management training or certification
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary

Skills and Experience:

  • Bachelor’s degree or equivalent experience
  • Three or more years of project management experience
  • Project Management Professional (PMP) certification, preferred
  • Project Management Institute (PMI) membership, encouraged
  • Advanced experience with Microsoft Office Suite, including Visio and SharePoint
  • Strong written and verbal communication, including the ability to adapt communication styles and strategies to the audience
  • Ability to plan and manage multiple projects and priorities

Compensation and Additional Details:

  • Occasional travel up to 5% of the time
  • Salary will be based on skills and experience
  • Benefits package offered
  • Position may require evening or weekend work in order to meet project deadlines

Back to Top


Compensation & Benefits Specialist

The compensation & benefits specialist is responsible for administration of employee compensation and benefits programs in alignment with company strategy.

Key Responsibilities:

The compensation & benefits specialist's key responsibilities include but are not limited to

  • Serving as HR contact for assigned clients and business partners
  • Administering and assisting in the development of employee policies and procedures
  • Administering compensation programs, including job design and pricing, pay program design, and organizational design
  • Administering operations of health and welfare plans including medical, dental, vision, flexible spending, life insurance, and disability insurance
  • Overseeing leave administration, including FMLA, Medical LOA, STD, and COBRA
  • Monitoring compliance of all employee compensation and benefits plans and programs with federal and state requirements in partnership with human resources leadership, legal counsel, and third party consultants
  • Delivering employee communications related to employee compensation and benefits programs, changes, and plans
  • Managing relationships and selection process of vendors
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary

Skills and Experience:

  • 3 years related experience required
  • Experience managing small to medium projects preferred
  • Excellent communication skills, written and verbal
  • Proficient with Microsoft Office products, including Excel, PowerPoint, and Word
  • Strong attention to detail and ability to organize
  • Strong ability to manage multiple priorities while meeting customer service commitments and project timelines
  • Must be able to work independently as well as within a team environment

Compensation and Additional Details:

  • Occasional travel up to 5% of the time
  • Salary will be based on skills and experience
  • Benefits package offered

Back to Top


Practice Assistant

Nordic’s consulting services team supports Nordic consultants, who are divided into practice areas based on their specific skill sets and certifications. Each consulting services practice team supports consultants by advocating for and building relationships with current and prospective Nordic consultants as well as overseeing hiring, placement, and career development of consultants. Here’s where you come in. The practice assistant provides administrative and operational … that’s right, assistance, to one or more practice teams. The practice assistant works under the leadership of the practice director and with manager(s) of consulting services to help ensure that day-to-day operations run smoothly.

Key Responsibilities:

The practice assistant's key responsibilities include but are not limited to

  • Scheduling and organizing practice-related meetings and conference calls as well as assisting with calendar management
  • Scheduling and communicating candidate interviews/introductions with practice leadership
  • Scheduling and communicating regular consultant check-ins, first-week and last-week calls, and contract-end calls
  • Converting, updating, and proofreading consultant and candidate resumes
  • Assisting in the opportunity submission process by providing accurate documentation to the internal partners and conducting reference checks
  • Coordinating consultant engagement activities, including gifts, anniversary cards, and special events
  • Administering internal department processes and managing projects, including expense tracking and approvals, training approvals, and travel coordination
  • Creating internal and consultant-facing documents like expense authorizations and contract addenda
  • Maintaining up-to-date consultant data and information in Nordic’s customer relationship management (CRM) system, including, but not limited to, loss information, project availability dates, and reference checks
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other practice initiatives as necessary

Skills and Experience:

  • Post-secondary education
  • 3 or more years of administrative support in a professional office setting, or equivalent experience
  • Excellent communication skills, written and verbal
  • Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets
  • Strong attention to detail and ability to organize
  • Strong ability to manage multiple priorities while meeting customer service commitments and project timelines
  • Ability to work independently as well as within a team environment

Compensation and Additional Details:

  • Position is located at the Nordic home office in Madison, WI, so we kinda need you to be in Madison as well
  • Occasional travel up to 5 percent of the time
  • Ability to lift up to 20 pounds
  • Salary will be based on skills and experience
  • Benefits package offered

Back to Top


EEO/AA Employer: M/F/Disabled and Vet Employee rights and responsibilities under the Family and Medical Leave Act