Our partnerships are extremely important to us. These positions are not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners. 

 
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CONSULTANT OPENINGS

We’re out to forge lasting relationships with our consultants and clients. Ask our consultants, and they’ll tell you what it’s like to have a team that knows the industry, cares about your needs and specific concerns, and is ready to support your professional growth in Health IT leadership. We empower our consultants with transparent, competitive hourly rates and the flexibility for a stronger work-life balance. Need more? Nordic was named to Modern Healthcare’s list of the 100 “Best Places to Work in Healthcare” in 2014 and 2015. What are we looking for? In general, we look for Epic-certified candidates with solid Epic experience. Implementation experience is preferred, and multiple certifications are a plus.

Project Manager

Our PMs excel at efficiently guiding teams and projects to successful completion. What do we look for in a project manager? In general, we look for talented healthcare IT leaders who are able to communicate effectively with both C-suite leadership and their project team members. Our PMs provide thoughtful oversight of both projects and teams, ensuring the success of each individual and project step along the way. Health IT experience required. 

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Project Director

Our directors have the clarity and sharp focus required of professionals steeped in the industry they serve. What do we look for in a director? We look for the industry’s best healthcare IT leaders to oversee the largest single investment many healthcare organizations have ever made with the calm authority and presence to help their clients see the return they need. Our project directors have the experience to lead leaders and the insight to creatively and consistently move toward success. Healthcare IT experience required. 

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Executive Advisor

Our executive advisors have the depth and breadth of Epic and leadership experience needed to interface with healthcare organizations at the C-level on a wide variety of strategic projects. What do we look for in an executive advisor? We look for individuals with multiple years of strategic consulting experience in the healthcare IT arena who have a passion for guiding healthcare organizations through the challenges and opportunities presented by a rapidly-evolving environment.

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Senior Managed Services Consultant

The Senior Managed Services Consultant provides Epic EHR design, build, testing and troubleshooting services for Nordic Clients in the area of Inpatient Orders.

Key Responsibilities:

The Senior Managed Services Consultant will have the following key responsibilities, which include but are not limited to

  • Performing advanced troubleshooting and problem-solving of Epic applications to assist end users with production-related items
  • Fulfilling system requests from end users and translating needs into detailed requirement specifications
  • Building and configuring Epic to meet end user requirements
  • Ensuring the integrity, integration and stability of Epic applications
  • Performing in-depth analysis of workflows and system setup as well as system audits as necessary
  • Coordinating system upgrades and participating in all types of system testing
  • Managing requests related to application of expertise
  • Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved
  • Continuously improving process and internal support documents
  • Assisting in the improvement of workflows and processes
  • Following proper change control policies for application builds and configurations
  • Providing updates to clients and status updates as needed
  • Attending and participating in team meetings
  • Leading application management work at client(s) in application of expertise across multiple engagements
  • Mentoring application analysts and being a knowledge lead for team members
  • Participating in continuous learning opportunities to grow solution expertise
  • Contributing to team operational objectives by maximizing efficiency
  • Maximizing team productivity and operational metrics
  • Coordinating and forecasting work while planning accordingly
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

  • Post-secondary education or equivalent experience, required
  • Ability to apply problem solving skills
  • Excellent communication skills, written and verbal
  • Proficient with Microsoft Office applications
  • Strong attention to detail and ability to organize
  • Must be able to work independently, as well as within a team environment
  • Epic certification in multiple application modules
  • 5 or more years of experience related to Epic modules
  • Prior experience with ticketing systems and change management processes
  • Strong customer service track record
  • Knowledge of ITIL processes, preferred

Compensation and Additional Details:

  • Work in a professional office environment from the home office location in Madison, WI
  • Ability to take on-call rotations
  • Ability to travel up to 10 percent of the time
  • Salary will be based on skills and experience
  • Benefits package offered

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Managed Services Senior Consultant

Are you a technical wizard with certified Epic application expertise? Are you passionate about mentoring and collaborating in a team environment? Would you be excited to be actively engaged in supporting a variety of Epic clients and helping to shape the way we deliver managed services? You can do all of this from Nordic's downtown home office. It was recently voted one of the best places to work in Madison. You'll need to be a strong communicator who can keep in close contact with the client while you're working remotely and enjoying frequent free Greenbush doughnuts and summertime cookout lunches.

The details: The managed services senior consultant specializes in assisting end users by troubleshooting Epic applications to help with production-related items, translating their needs into detail requirement specifications, and building and configuring Epic to meet their requirements. This position will also ensure the integrity, integration, and stability of Epic applications. You'll also perform in-depth analysis of workflows and system setup, perform system audits as necessary, and coordinate upgrades and testing.

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Senior Bridges Analyst

The Senior Bridges Analyst provides Epic EHR design, build, testing and troubleshooting services for Nordic Clients.

Key Responsibilities:

The Senior Application Analyst will have the following key responsibilities, which include but are not limited to

  • Performing advanced troubleshooting and problem-solving of Epic applications to assist end-users with production related items
  • Fulfilling system requests from end users and translating needs into detailed requirement specifications
  • Building and configuring Epic to meet end user requirements
  • Ensuring the integrity, integration and stability of Epic applications
  • Performing in-depth analysis of workflows and system setup, and system audits as necessary
  • Coordinating system upgrades and participating in all types of system testing
  • Managing requests related to area of application expertise
  • Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved
  • Continuously improving process and internal support documents
  • Assisting in the improvement of workflows and processes
  • Following proper change control policies for application builds and configurations
  • Providing updates to clients and status updates as needed
  • Attending and participate in team meetings
  • Leading application management work at client(s) in relevant application module
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

  • Post-secondary education or equivalent experience, required
  • Ability to apply problem solving skills
  • Excellent communication skills, written and verbal
  • Proficient with Microsoft Office applications
  • Strong attention to detail and ability to organize
  • Must be able to work independently, as well as within a team environment
  • Epic certification in Bridges
  • Prior experience related to healthcare and/or IT
  • Prior experience with ticketing systems and change management processes
  • Customer service experience and knowledge of ITIL processes, strongly preferred

Compensation and Additional Details:

  • Work in a professional office environment from the home office location in Madison, WI
  • Ability to take on-call rotations
  • Ability to travel up to 10 percent of the time
  • Salary will be based on skills and experience
  • Benefits package offered

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Epic Trainer

Our training team has the background and the classroom presence to make your training program fruitful. What do we look for in a trainer? In general, we are looking for certified trainers with experience in curriculum design and classroom training across multiple healthcare organizations. Training environment build, training project management and experience on a Connect project are a plus.

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NON-CONSULTANT OPENINGS

Our growth demands a strong home office team to support the work our top-tier consultants are doing at healthcare organizations across the country. This is the team behind the team (and it's also a fun team to be on). We're looking for people who are service-oriented, team-oriented, and want to be a part of one of Madison's great success stories. Also, we work in a pretty sweet downtown office.

Account Director - Client Partnerships

The Account Director is a trusted advisor to Nordic clients, building strong relationships and providing responsive, delivery of Nordic services. This position includes managing and developing business opportunities, analyzing client business challenges, identifying and aligning solutions to those challenges, and providing the highest quality of customer service.

Key Responsibilities:

The Account Director's key responsibilities include but are not limited to

  • Creating, developing and maintaining client relationships
  • Analyzing client needs and identifying the best match of consultants and Nordic’s business line services to address those needs
  • Foreseeing, identifying, developing, and winning new business opportunities
  • Creating customized proposals in response to RFP and solution requests
  • Coordinating client engagement needs with other members of the client relations team
  • Providing client executive sponsorship and oversight as needed
  • Creating internal documentation guidelines to track and maintain client leads, client communications, and client contacts in CRM and ensuring its compliance
  • Being accountable for client contract compliance
  • Traveling to customer sites and conferences to generate new business opportunities and relationships and enhance any current client relationships
  • Working on business operations projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience:

  • Bachelor’s degree or equivalent experience
  • Epic Systems experience including applications, implementations, and support
  • Strong understanding of EHR consulting market
  • Experience working in a solutions-oriented environment where anticipation of client needs is a frequent occurrence
  • Demonstrated ability in conceptualizing both problems and solutions and converting concepts to actions in a way that is compelling for clients and actionable by team members
  • Ability to identify key impacts and implications of new information and events
  • Proven success in customer service or account management
  • Strong customer service attitude and skill set
  • Experience successfully managing a sales territory, including forecasting, opportunity and account management, sales strategy, solutions and value-based selling, and financial reviews

Compensation and Additional Details:

  • Occasional travel up to 30 percent of the time
  • Must be accessible and available to perform work functions at any time, including nights, weekends and holidays
  • Salary will be based on skills and experience
  • Benefits package offered

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Practice Manager - OpTime/Anesthesia or Radiant/Cupid

The Practice Manager is responsible for working with consultants and candidates, the Practice Director, and the consulting services team. The Practice Manager directly oversees consultant and candidate pools for that practice designation.

Key Responsibilities:

The Practice Manager will primarily be responsible for, but not limited to the following activities:

  • Supervising candidates and consultants
  • Interviewing, screening, and recommending consultants for hire
  • Recommending the best option of candidate and/or consultant for open opportunities
  • Scheduling candidate follow-up interviews and introductions with the Practice Director
  • Scheduling follow-ups on candidate and client interviews
  • Conducting regular consultant check-ins, inclusive of reviewing client work, project opportunities, and other topics
  • Determining candidate and consultant interest in new contracts, or consideration of any other position
  • Providing feedback to consultants regarding work performance or other work-related issues
  • Providing direction on career growth and opportunities to make consultants more marketable
  • Determining if consultant is not performing adequately and providing recommendation as to whether they should be terminated from Nordic
  • Completing contract renewals and resume update process as necessary
  • Ensuring adherence to current business processes and participating in process improvement initiatives
  • Maintaining up-to-date consultant data and information in Nordic’s customer relationship management (CRM) system as necessary
  • Serving as operational backup for Practice Directors
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary

Skills and Experience:

  • Post-secondary education
  • At least one Epic certification is required
  • Minimum of one year of experience implementing, training, or supporting Epic software
  • Prior consulting experience is strongly preferred
  • Proficient in word processing and spreadsheets; Microsoft Office Suite, Visio, and PowerPoint

Compensation and Additional Details:

  • Occasional travel up to 5 percent of the time
  • Salary will be based on skills and experience
  • Benefits package offered

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EEO/AA Employer: M/F/Disabled and Vet Employee rights and responsibilities under the Family and Medical Leave Act