Our partnerships are extremely important to us. These positions are not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Nordic. We appreciate your help in respecting our partners. 

 
Ready to get started?
Click the Apply Now button to choose the best way to send us your info, and our candidate team will be in touch with you. Note: Nordic does not sponsor employment visas.

CONSULTANT OPENINGS

If you want to inspire and enable exceptional patient experiences, then Nordic is for you. Ask our consultants, and they’ll tell you what it’s like to have a team that knows the industry, cares about your needs and specific concerns, and is ready to support your professional growth in Health IT leadership. Need more? Nordic was named to Modern Healthcare’s list of the 100 “Best Places to Work in Healthcare” in 2014, 2015, 2016, and 2017. We’ve also been recognized as a great place to work by Becker’s Healthcare in 2016 and 2017, Madison Magazine in 2016, and Milwaukee Journal Sentinel in 2017.
 
What are we looking for? In general, we look for Epic-certified candidates with solid Epic experience. Implementation experience is preferred, and multiple certifications are a plus.

Epic Application Analyst

Our Epic analysts are some of the best and brightest in the industry. Join a team that will help to set you up for success. What do we look for in an analyst? In general, we look for Epic-certified candidates with more than two years of Epic experience and with one or more Epic certifications. Implementation experience is preferred, and experience on Connect or optimization projects is a plus.

Back to Top


Project Manager

Our PMs excel at efficiently guiding teams and projects to successful completion. What do we look for in a project manager? In general, we look for talented healthcare IT leaders who are able to communicate effectively with both C-suite leadership and their project team members. Our PMs provide thoughtful oversight of both projects and teams, ensuring the success of each individual and project step along the way. Health IT experience required. 

Back to Top


Project Director

Our directors have the clarity and sharp focus required of professionals steeped in the industry they serve. What do we look for in a director? We look for the industry’s best healthcare IT leaders to oversee the largest single investment many healthcare organizations have ever made with the calm authority and presence to help their clients see the return they need. Our project directors have the experience to lead leaders and the insight to creatively and consistently move toward success. Healthcare IT experience required. 

Back to Top


Executive Advisor

Our executive advisors have the depth and breadth of Epic and leadership experience needed to interface with healthcare organizations at the C-level on a wide variety of strategic projects. What do we look for in an executive advisor? We look for individuals with multiple years of strategic consulting experience in the healthcare IT arena who have a passion for guiding healthcare organizations through the challenges and opportunities presented by a rapidly-evolving environment.

Back to Top 


Professional Billing Claims Senior Managed Services Consultant

The Professional Billing Claims Senior Managed Services Consultant provides Epic EHR design, build, testing, and troubleshooting services for Nordic clients.

Key Responsibilities:

The Professional Billing Senior Managed Services Consultant will primarily be responsible for, but not limited to the following activities:

  • Performing advanced troubleshooting and problem-solving of Epic applications to assist end-users with production-related items
  • Fulfilling system requests from end users and translating needs into detailed requirement specifications
  • Building and configuring Epic to meet end user requirements
  • Ensuring the integrity, integration and stability of Epic applications
  • Performing in-depth analysis of workflows and system setup as well as system audits as necessary
  • Coordinating system upgrades and participating in all types of system testing
  • Managing requests related to area of application expertise
  • Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved
  • Continuously improving process and internal support documents
  • Assisting in the improvement of workflows and processes
  • Following proper change control policies for application builds and configurations
  • Providing updates to clients and status updates as needed
  • Attending and participating in team meetings
  • Leading application management work at client(s) in relevant application module across multiple engagements
  • Mentoring Application Analysts and being a knowledge lead for team members
  • Participating in continuous learning opportunities to grow solution expertise
  • Contributing to team operational objectives by maximizing efficiency
  • Maximizing team productivity and operational metrics
  • Coordinating and forecasting work while planning accordingly
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience:

  • Post-secondary education or equivalent experience, required
  • Ability to apply problem solving skills
  • Excellent communication skills, written and verbal
  • Proficient with Microsoft Office applications
  • Strong attention to detail and ability to organize
  • Must be able to work independently, as well as within a team environment
  • Epic certification in Professional Billing Claims, required
  • 5 or more years of experience related to Epic modules
  • Prior experience with ticketing systems and change management processes
  • Strong customer service track record
  • Knowledge of ITIL processes, preferred

Compensation and Additional Details:

  • Works in a professional office environment from the home office location in Madison, WI
  • Ability to take on-call rotations
  • Ability to travel up to 10 percent of the time
  • Salary will be based on skills and experience
  • Benefits package offered

Back to Top


Managed Services Senior Consultant

Are you a technical wizard with certified Epic application expertise? Are you passionate about mentoring and collaborating in a team environment? Would you be excited to be actively engaged in supporting a variety of Epic clients and helping to shape the way we deliver managed services? You can do all of this from Nordic's downtown home office. It was recently voted one of the best places to work in Madison. You'll need to be a strong communicator who can keep in close contact with the client while you're working remotely and enjoying frequent free Greenbush doughnuts and summertime cookout lunches.

The details: The managed services senior consultant specializes in assisting end users by troubleshooting Epic applications to help with production-related items, translating their needs into detail requirement specifications, and building and configuring Epic to meet their requirements. This position will also ensure the integrity, integration, and stability of Epic applications. You'll also perform in-depth analysis of workflows and system setup, perform system audits as necessary, and coordinate upgrades and testing.

Back to Top


Epic Trainer

Our training team has the background and the classroom presence to make your training program fruitful. What do we look for in a trainer? In general, we are looking for certified trainers with experience in curriculum design and classroom training across multiple healthcare organizations. Training environment build, training project management and experience on a Connect project are a plus.

Back to Top


NON-CONSULTANT OPENINGS

Our growth demands a strong home office team to support the work our top-tier consultants are doing at healthcare organizations across the country. This is the team behind the team (and it's also a fun team to be on). We're looking for people who are service-oriented, team-oriented, and want to be a part of one of Madison's great success stories. Also, we work in a pretty sweet downtown office.

Candidate Relations Manager

The Candidate Relations team is the initial point of contact for applicants to Nordic for roles in consulting and our home office. Candidate Relations Managers evaluate candidates’ skills and fit for Nordic, while building and maintaining strong relationships along the way.

Key Responsibilities:

The Candidate Relations Manager will primarily be responsible for, but not limited to the following activities:

  • Full-lifecycle recruiting
  • Conducting initial phone interview to review qualifications to ensure candidates meet Nordic hiring requirements
  • Sourcing new candidates on LinkedIn and other channels
  • Building and sustaining relationships with candidates
  • Advocating for candidates when the right fit comes up in consulting or the home office
  • Collaborating with a consulting practice team to determine the best candidates for client requests
  • Maintaining candidate pipeline and practice metrics
  • Creating, designing, and implementing appropriate tools and processes to monitor candidate- relationships
  • Using and maintaining CRM information for candidate and consulting tracking and reporting
  • Working with Marketing to develop materials for recruiting prospective Nordic employees
  • Attending Nordic functions and community networking events
  • Actively participating as essential member of Candidate Relations team, supporting efficiency and team goals
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience:

  • 2 or more years of experience working in a professional office environment, talent acquisition or customer service experience strongly preferred
  • Proven ability to connect with a wide range of new people and build quick rapport
  • Strong customer service experience
  • Excellent written and verbal communication skills
  • Strong ability to manage multiple priorities while meeting customer service commitments and timelines
  • Strong attention to detail and ability to organize
  • Ability to effectively monitor all tasks associated with candidate recruitment/selection at various stages of the process

Compensation and Additional Details:

  • Position is located at our home office in Madison, WI
  • Occasional travel up to 10 percent of the time
  • Salary will be based on skills and experience
  • Benefits package offered

Back to Top


In-House NetSuite Application Developer and Administrator

The NetSuite Application Developer and Administrator will be on the team that delivers and maintains the interface design, development, testing and implementation between and for NetSuite applications. This individual adheres to Nordic’s technology guidelines and is compliant with corporate information security protocols. The NetSuite Application Developer & Administrator improves upon existing infrastructures, and provides strong technical guidance and support. This position will work with the Director of IT, the Application Development Manager, and other business partners to formulate and execute the direction and vision for the IT team.

Key Responsibilities:

The NetSuite Application Developer and Administrator will primarily be responsible for, but not limited to the following activities:

  • Developing, testing, and implementing NetSuite customizations, custom objects, and new functionalities based on business needs
  • Partnering with key users to drive continuous improvement
  • Assisting in troubleshooting user issues as needed
  • Integrating NetSuite with other applications
  • Coordinating product enhancements and new requirements with appropriate Nordic teams
  • Creating custom reports, saved searches, and dashboards
  • Reviewing escalated system issues from the helpdesk ticketing system
  • Assisting in managing user access and permissions
  • Consulting with other departments and third-party partners to ensure knowledge and understanding of Nordic’s systems
  • Following project management office and IT process tools, such as prioritization, quality assurance, and change management for system changes
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience:

  • Bachelor’s degree or equivalent experience
  • Three or more years of experience with NetSuite development and administration, including dashboard design and implementation
  • Proficiency in NetSuite coding and workflow using SuiteScript, SuiteCloud, SuiteFlow, SuiteBuilder, SuiteTalk
  • Strong written and verbal communication skills, including the ability to adapt communication styles and strategies to the audience
  • Demonstrated strong organizational, analytical, elicitation, detailed documentation, and problem-solving skills
  • Ability to plan and manage multiple priorities

Compensation and Additional Details:

  • This is an in-house salaried position. Candidates that are local to Madison, WI or are willing to relocate are preferred, however not required.
  • Travel up to 5 percent of the time
  • Salary will be based on skills and experience
  • Benefits package offered

Back to Top


Security and Systems Administrator

The Security and Systems Administrator will serve as a lead to implement and audit security policies and protocols as well as direct work efforts to support business initiatives. This individual ensures IT infrastructure is maintained and supported, adheres to Nordic’s technology guidelines, and is compliant with corporate information security protocols. The Security and Systems Administrator improves upon existing infrastructures and provides strong technical guidance and support. This position will work with the Director of IT and other business partners to formulate and execute the direction and vision for the IT team.

Key Responsibilities:

The Security and Systems Administrator will primarily be responsible for, but not limited to the following activities:

  • Defining, planning, coordinating, and leading all activities related to identity and information security management
  • Managing security of systems and conducting ongoing security risk assessments including monitoring, investigating, and reporting of security and access issues
  • Controlling user access and permissions
  • Acting as subject matter expert for data loss prevention program
  • Leading the installation, configuration, and maintenance of Nordic Managed Services ticketing system
  • Coordinating with Nordic Managed Services solution teams on current and future IT requirements
  • Consulting with other departments and third party partners to ensure knowledge and understanding of Nordic’s systems
  • Ensuring SLA compliance to the organization
  • Following project management office and IT process tools, such as prioritization, quality assurance, and change management for system changes
  • Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience:

  • Bachelor’s degree or equivalent experience
  • Five or more years of experience with system administration
  • Three or more years of experience with Microsoft Office 365, Active Directory, and/or identity and security management experience
  • Strong written and verbal communication skills, including the ability to adapt communication styles and strategies to the audience
  • Demonstrated strong organizational, analytical, elicitation, detailed documentation, and problem-solving skills
  • Ability to plan and manage multiple priorities

Compensation and Additional Details:

  • Travel up to 5 percent of the time
  • Salary will be based on skills and experience
  • Benefits package offered

Back to Top


EEO/AA Employer: M/F/Disabled and Vet Employee rights and responsibilities under the Family and Medical Leave Act